Grand Casino Dunedin
Grand Casino Dunedin

Grand Casino Dunedin Identity Verification Policy

Official identity verification requirements and procedures for Grand Casino Dunedin patrons.

Identity verification at Grand Casino Dunedin is carried out in accordance with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act) and related regulatory obligations. These obligations include customer due diligence, verification of information provided, initial and ongoing monitoring of activity, and the sharing of information with regulatory authorities such as the Department of Internal Affairs and New Zealand Police where legally required or authorised.

Identity verification is also used to support the responsible gaming framework, including the processing of customer requests such as self-exclusion and the enforcement of venue access restrictions.

2. When Identity Verification Is Required

Identity verification is conducted in the following circumstances:

2.1 Grand Rewards Membership Applications

All customers applying for Grand Rewards membership must complete customer due diligence and provide verified identity information before membership can be granted.

2.2 High-Value Transactions

Identity verification is required for any cash transaction of NZD 6,000 or more, or for a series of smaller transactions that together exceed this threshold within a relevant period.

2.3 Age and Entry Verification

Any customer who appears to be under 25 years of age will be asked to verify identity and proof of age before being permitted to enter the casino. Entry to the casino and the purchase of alcohol in the Grand Bar & Restaurant is restricted to persons aged 20 years or older.

2.4 Other Applicable Circumstances

Identity verification may also be required in any other situation where the AML/CFT Act or internal risk assessment procedures indicate that customer due diligence is necessary. This includes enhanced due diligence for higher-risk activities or transactions.

3. Acceptable Forms of Identification

The following documents are accepted for identity and age verification purposes:

  • A current New Zealand or overseas passport
  • A current New Zealand or overseas photo driver’s licence
  • A current Hospitality Association (HANZ) 18+ card or Kiwi Access card
  • Any other current government-issued photo identification that includes date of birth

All identification documents must be current and valid. Use of false identification is illegal under New Zealand law and may result in prosecution and a fine of up to NZD 2,000.

4. Information Collected

When customer due diligence and identity verification are conducted, the following personal information is collected:

  • Full legal name
  • Date of birth
  • Physical residential address
  • Occupation
  • Nature and purpose of the relationship with Grand Casino Dunedin

This information is collected directly from the customer and verified against the identification documents provided. Photographic images, video footage, and audio recordings may also be collected through surveillance and facial recognition systems operating throughout the venue.

5. Use of Identity Information

Information collected during identity verification may be used for the following purposes:

  • Verifying the accuracy of information provided
  • Conducting initial and ongoing customer due diligence and monitoring as required under the AML/CFT Act
  • Complying with legal requirements under New Zealand and applicable international law
  • Preventing, detecting, and investigating fraud, unlawful activity, misconduct, or threats to security
  • Actioning responsible gaming requests, including self-exclusion and host responsibility interventions
  • Assessing eligibility for products and services
  • Supporting data analysis aimed at improving the responsible gambling experience

6. Information Sharing and Disclosure

Identity and personal information may be shared with the following parties where relevant and lawful:

  • Staff members involved in providing products or services
  • Department of Internal Affairs for AML/CFT supervision and compliance
  • New Zealand Police where required or authorised by law
  • Problem gambling service providers at the customer’s request
  • Other casinos and gaming businesses if the customer is an excluded patron
  • Government departments and agencies that are legally authorised to compel disclosure

Personal information is not sold to third parties for marketing purposes. Information may be shared to comply with New Zealand or overseas laws, including for the prevention of fraud, money laundering, financing of terrorism, or other criminal activity.

7. Surveillance and Facial Recognition

Grand Casino Dunedin operates surveillance and facial recognition systems throughout the venue. By entering the casino, customers consent to the collection of video footage, photographic images, and audio recordings. This material may be used for security, regulatory compliance, and identity verification purposes.

Surveillance footage may be provided to the Department of Internal Affairs, New Zealand Police, and other government agencies as required by law. Footage is otherwise retained only for as long as reasonably required for the purposes for which it was collected.

8. Data Retention

Personal information collected for identity verification and customer due diligence is retained for at least seven years in accordance with AML/CFT record-keeping requirements. Some data may be retained indefinitely unless database clearing is required for operational reasons.

9. Access and Correction of Personal Information

Individuals have the right to request access to, or correction of, personal information held by Grand Casino Dunedin.

To exercise this right, a request can be made at the casino cash desk, together with appropriate identification. Electronic records can be provided to a nominated email address or mobile number. A reasonable fee may apply for providing access to personal information.

10. Responsible Gaming and Host Responsibility

The Host Responsibility team is available on-site during the following hours:

  • Sunday to Monday: 12:00 PM - 12:00 AM
  • Friday to Saturday: 12:00 PM - 2:00 AM

Requests for self-exclusion or assistance with responsible gaming matters can be made by completing a form at the casino or by contacting the Host Responsibility team directly. Identity verification is required to process these requests and to ensure exclusion records are accurately maintained.

11. Contact Information

For questions regarding identity verification procedures or to discuss personal information held by Grand Casino Dunedin, contact:

Phone: (03) 477 4545

For confidential problem gambling support, the following independent services are available:

  • Problem Gambling Helpline: 0800 654 655 (24 hours)
  • Asian Family Services: 0800 862 342
  • PGF Services (Problem Gambling Foundation), Dunedin: (03) 471 6172 or 0800 664 262
  • Te Kaika Wellbeing Hub Dunedin: (03) 471 9960
  • Alcohol Drug Helpline: 0800 787 797
  • Māori Gambling Helpline: 0800 654 656
  • Vai Lelei Pasifika Gambling Helpline: 0800 654 657

12. Policy Updates

This identity verification policy may be updated to reflect changes to New Zealand law, regulatory guidance, or internal compliance requirements. Continued use of Grand Casino Dunedin services constitutes acceptance of the current version of this policy as published on the official website.